Mphasis, a leading IT services provider, today announced the launch of the first Mphasis Next Labs solution ‘HyperGraf’ for enabling real-time decision making. An Omni-channel Digital 360 solution, HyperGraf provides the most comprehensive, accurate, real-time and actionable customer engagement insights across millions of data points spread over multiple customer engagement channels.
Mphasis Next Labs is a strategic initiative by Mphasis to research and innovate on emergent and future paradigms. The business and technology innovation driven by Mphasis Next Labs are centered around the company’s focus areas and aims to emphasize on disruptive world class innovations, thought leadership and industry relevant solutions. It focuses on effectively leveraging innovations in business & technology to drive creative disruptions. It is an interdisciplinary group that explores application of fundamental principles, models and theories from mathematics, statistics, industrial engineering, operations research, psychology, economics and computer science to drive innovation and deliver business value.
HyperGraf is an Omni-channel Digital 360° solution that transforms enterprise decision making by providing the most comprehensive, accurate, real-time and actionable Customer Engagement Insights across millions of data points spread over multiple customer engagement channels. HyperGraf is a Big Data Complex Event Processing engine which enables enterprises to innovate and make strategic decisions by analyzing content, collaboration and commerce networks. It generates actionable insights by correlating slivers of multi-structured customer data from diverse interaction channels and builds a single view of the customer with recommendations specific to the channels of interaction. The underlying analytics behind HyperGraf is based on Social Network Analysis, Machine Learning, Predictive Analytics, Streaming data analytics, Multi-structured data analytics, Natural language processing, Discourse analysis, Pattern recognition and Bayesian inference.
“HyperGraf is the very first solution developed at Mphasis Next Labs. HyperGraf generates actionable insights by bridging the gap between enterprise data and external and third party data such as social media, credit scores, open data and other multi-media datasets. HyperGraf is cloud based, incorporates in-depth domain expertise, is flexible, customizable and requires no upfront investments. HyperGraf removes “gut-feel” in enterprise decision making and facilitates Innovation driven Integrated Digital Customer Insights, Identifies comprehensive, accurate, real-time & actionable customer leads from diverse channels and facilitates the creation of engaging experiences across multiple customer touch points through higher relevance, convenience and responsiveness”, said Dr. Jai Ganesh, Vice President & Head at Mphasis Next Labs.
“Mphasis Next Labs has a very talented team, which looks at being self-sustaining by doing work for clients. With customer centricity and customer relevance being the mantra, the team focuses on bringing the best in research and innovation on emergent and future paradigms related to Mphasis’ focus areas”, said Mr. Gopinathan Padmanabhan, President - Global Delivery and HP Channel Sales.
“There are rapid progressions in technology which is impacting businesses in ways never imagined before. New and innovative thinking is required in this time and age to gain an edge in the IT services market. Mphasis Next Labs is an investment in this direction, to further enable the Generational Shift. Seeing the first product, HyperGraf, a tool which brings big data analytics across social network and enterprise data to enable insights, encourages us to revitalize the innovation space”, said Mr. Ganesh Ayyar, CEO Mphasis.
