ERP Insights >> Magazine >> May - 2015 issue
STPL Global: Where Customer Never Goes Unheard!
Author : Pankaj Kundwani
Tuesday, May 19, 2015
An IT professional once quoted, "the secret of a successful solution deployment is to list out all the unknowns". Beyond doubts, knowing the unknown in the IT world is a matter of time. The least we can do is to change, for the world is changing faster than one can possibly imagine and nobody is the king except the customer. Even a company like Nokia that survived 176 long years in the market, got wrapped up within two years as it failed to comply with market demands. That defines the rule loud and clear; "Keep your customers happy and they will ensure you go high and long. Failing to do so will raise a question to your existence."
Living up to this philosophy to the truest sense, STPL Global, a Hyderabad based company believes that the sole purpose of technology is to simplify and enable businesses. Alas for a long time, some of the giant IT companies have forced unfeasible and unfriendly solutions in the market, taking advantage of the way technology solutions are procured. The complexity to implement and use these solutions have lead to emergence of a plethora of ancillary business units like training and certification centers, application support businesses, implementation and consulting services. These ancillary systems are in business due to the complexity in using the solutions, and the end customer pays for it all.
Among the top five technology giants, STPL Global considers Microsoft to be a brand that has been time tested and proven for its solutions that are built on industry best practices and ease of use. Being a Silver Level Application Development partner of Microsoft, the 15 years old company strives to power its clients with solutions that are user-friendly and do not put a dent in their pockets. Enlightening the Indian market landscape, Palash Bagchi, CEO, STPL Global, says, "Many Indian companies are of the notion that Microsoft Solutions are not as flexible to customize as compared to some of the other leading solutions in the market. But the real question is; why would they need customization at all? Customization more than an extent means that their businesses do not follow best industry practices which is not a good indicator of process maturity. The whole customization process drains out a lot of time and money, and by the time the solution goes live, it changes more than 80 percent. Microsoft solutions on the other hand can go live with very few customizations, compatibility and ready integration with many other infrastructure and communication related components. That too, spending half the money and time."
Though the perception cannot be changed overnight, the 2000 founded STPL Global engages with mid market companies, where more often, the decision makers are end users themselves, or companies that are unable to accommodate the unreasonable costs behind implementing solutions other than Microsoft. STPL Global has experts from extensive industry verticals like Manufacturing, Trading, Banking- Finance -Payments and Education. With specialist development teams on all Microsoft technologies, the company has developed fantastic solutions and components for different Industry verticals. Its project managers who are PMP/Prince 2 certified always ensure quick turnarounds and deliveries of the projects.
Customer Satisfaction; the Only Reason and Purpose
Being a full capability service provider, STPL has been consulting large enterprises and SME's on global best practices to implement technology that either create new revenue streams for clients or drive adequate savings to fuel their growth. As a customer centric company, STPL aligns its own goals with that of its clients and attempts to go beyond any extent to help them meet their objectives. Being proud of STPL's perseverance to its customers and a genuine endeavor to enable their businesses, Palash reveals, "I fail to recollect even a single customer whom we have let down. The worst that has happened so far is that we have delayed few project deliveries since we accommodated many out of scope demands from our customers. However, we have never left them half way, even if it meant delivering their expectations at a cost."
Having operations spread across half of the world from Asia to Middle East to Africa with offices in Nigeria, Hyderabad and Dubai, STPL is a preferred choice of companies that operate in multiple geographies. It not only boasts of its domain knowledge and technical expertise but also the local business flair that helps STPL to address clients' needs in a glocalized way. Over the years, it has served clients as their trusted technology and solution advisors, helping them automate their processes using Microsoft Technologies, adopt Microsoft Cloud solutions, automate manufacturing processes, inventory management, Payroll & HR, building unified communication systems and so on. Some of the revered names in STPL's clientele basket include Watanmal Group, Chicason Group, Trition Group, Far East Mercantile Group, Westafco, United Bank for Africa amongst others.
Behind Every Successful Company is a Competent Team
STPL nurtures a culture where walls or hierarchical structures have no place, even the CEO is approachable to an intern. The organization encourages every employee to enjoy the liberty along with applicable responsibility. It uses modern automation technologies in its daily operations that thrill employees and keep them updated, informed and motivated. A high level of transparency and clear communication helps them realize their roles and responsibilities better.
Furthermore, the company's project management systems are integrated with its CRM systems through which the clients get to know real time information on project progress. "Our project managers are both worried as well as relaxed since they need not repeat reporting," adds Palash. He further explains that these systems have helped the employees to overcome performance pressures based on biased managerial opinions. Since all KPIs are transparent and measurable, growth is an impediment to only non-performers.
Reinforcing the Permanence of Change
STPL Global is adapting to pace of the market change and demand. The company is putting significant efforts in building competencies and creating expertise around the Cloud space. With a proficient team at place and an enhanced partnership with Microsoft, STPL enjoys the best position to deliver solution deployment on cloud, cloud security and cloud performance monitoring amongst others. Along with that, the organization continues to innovate and develop disruptive and user friendly products for focus verticals based on Microsoft technologies.
The Journey Continues
With sustained focus on Cloud and other emerging technologies, STPL Global is geared up to improve its service capabilities around Microsoft and envisions being recognized among the best software manufacturers in building user-friendly solutions for verticals it is experienced in. "We see ourselves expanding into new frontiers like Russia and Latin America in the coming year, and radically improve our market penetration in India," concludes Palash.
STPL Global: Where Customer Never Goes Unheard!
Author : Pankaj Kundwani
Tuesday, May 19, 2015
An IT professional once quoted, "the secret of a successful solution deployment is to list out all the unknowns". Beyond doubts, knowing the unknown in the IT world is a matter of time. The least we can do is to change, for the world is changing faster than one can possibly imagine and nobody is the king except the customer. Even a company like Nokia that survived 176 long years in the market, got wrapped up within two years as it failed to comply with market demands. That defines the rule loud and clear; "Keep your customers happy and they will ensure you go high and long. Failing to do so will raise a question to your existence."
Living up to this philosophy to the truest sense, STPL Global, a Hyderabad based company believes that the sole purpose of technology is to simplify and enable businesses. Alas for a long time, some of the giant IT companies have forced unfeasible and unfriendly solutions in the market, taking advantage of the way technology solutions are procured. The complexity to implement and use these solutions have lead to emergence of a plethora of ancillary business units like training and certification centers, application support businesses, implementation and consulting services. These ancillary systems are in business due to the complexity in using the solutions, and the end customer pays for it all.
Among the top five technology giants, STPL Global considers Microsoft to be a brand that has been time tested and proven for its solutions that are built on industry best practices and ease of use. Being a Silver Level Application Development partner of Microsoft, the 15 years old company strives to power its clients with solutions that are user-friendly and do not put a dent in their pockets. Enlightening the Indian market landscape, Palash Bagchi, CEO, STPL Global, says, "Many Indian companies are of the notion that Microsoft Solutions are not as flexible to customize as compared to some of the other leading solutions in the market. But the real question is; why would they need customization at all? Customization more than an extent means that their businesses do not follow best industry practices which is not a good indicator of process maturity. The whole customization process drains out a lot of time and money, and by the time the solution goes live, it changes more than 80 percent. Microsoft solutions on the other hand can go live with very few customizations, compatibility and ready integration with many other infrastructure and communication related components. That too, spending half the money and time."
Though the perception cannot be changed overnight, the 2000 founded STPL Global engages with mid market companies, where more often, the decision makers are end users themselves, or companies that are unable to accommodate the unreasonable costs behind implementing solutions other than Microsoft. STPL Global has experts from extensive industry verticals like Manufacturing, Trading, Banking- Finance -Payments and Education. With specialist development teams on all Microsoft technologies, the company has developed fantastic solutions and components for different Industry verticals. Its project managers who are PMP/Prince 2 certified always ensure quick turnarounds and deliveries of the projects.
Customer Satisfaction; the Only Reason and Purpose
Being a full capability service provider, STPL has been consulting large enterprises and SME's on global best practices to implement technology that either create new revenue streams for clients or drive adequate savings to fuel their growth. As a customer centric company, STPL aligns its own goals with that of its clients and attempts to go beyond any extent to help them meet their objectives. Being proud of STPL's perseverance to its customers and a genuine endeavor to enable their businesses, Palash reveals, "I fail to recollect even a single customer whom we have let down. The worst that has happened so far is that we have delayed few project deliveries since we accommodated many out of scope demands from our customers. However, we have never left them half way, even if it meant delivering their expectations at a cost."
Having operations spread across half of the world from Asia to Middle East to Africa with offices in Nigeria, Hyderabad and Dubai, STPL is a preferred choice of companies that operate in multiple geographies. It not only boasts of its domain knowledge and technical expertise but also the local business flair that helps STPL to address clients' needs in a glocalized way. Over the years, it has served clients as their trusted technology and solution advisors, helping them automate their processes using Microsoft Technologies, adopt Microsoft Cloud solutions, automate manufacturing processes, inventory management, Payroll & HR, building unified communication systems and so on. Some of the revered names in STPL's clientele basket include Watanmal Group, Chicason Group, Trition Group, Far East Mercantile Group, Westafco, United Bank for Africa amongst others.
Behind Every Successful Company is a Competent Team
STPL nurtures a culture where walls or hierarchical structures have no place, even the CEO is approachable to an intern. The organization encourages every employee to enjoy the liberty along with applicable responsibility. It uses modern automation technologies in its daily operations that thrill employees and keep them updated, informed and motivated. A high level of transparency and clear communication helps them realize their roles and responsibilities better.
Furthermore, the company's project management systems are integrated with its CRM systems through which the clients get to know real time information on project progress. "Our project managers are both worried as well as relaxed since they need not repeat reporting," adds Palash. He further explains that these systems have helped the employees to overcome performance pressures based on biased managerial opinions. Since all KPIs are transparent and measurable, growth is an impediment to only non-performers.
Reinforcing the Permanence of Change
STPL Global is adapting to pace of the market change and demand. The company is putting significant efforts in building competencies and creating expertise around the Cloud space. With a proficient team at place and an enhanced partnership with Microsoft, STPL enjoys the best position to deliver solution deployment on cloud, cloud security and cloud performance monitoring amongst others. Along with that, the organization continues to innovate and develop disruptive and user friendly products for focus verticals based on Microsoft technologies.
The Journey Continues
With sustained focus on Cloud and other emerging technologies, STPL Global is geared up to improve its service capabilities around Microsoft and envisions being recognized among the best software manufacturers in building user-friendly solutions for verticals it is experienced in. "We see ourselves expanding into new frontiers like Russia and Latin America in the coming year, and radically improve our market penetration in India," concludes Palash.
Living up to this philosophy to the truest sense, STPL Global, a Hyderabad based company believes that the sole purpose of technology is to simplify and enable businesses. Alas for a long time, some of the giant IT companies have forced unfeasible and unfriendly solutions in the market, taking advantage of the way technology solutions are procured. The complexity to implement and use these solutions have lead to emergence of a plethora of ancillary business units like training and certification centers, application support businesses, implementation and consulting services. These ancillary systems are in business due to the complexity in using the solutions, and the end customer pays for it all.
Among the top five technology giants, STPL Global considers Microsoft to be a brand that has been time tested and proven for its solutions that are built on industry best practices and ease of use. Being a Silver Level Application Development partner of Microsoft, the 15 years old company strives to power its clients with solutions that are user-friendly and do not put a dent in their pockets. Enlightening the Indian market landscape, Palash Bagchi, CEO, STPL Global, says, "Many Indian companies are of the notion that Microsoft Solutions are not as flexible to customize as compared to some of the other leading solutions in the market. But the real question is; why would they need customization at all? Customization more than an extent means that their businesses do not follow best industry practices which is not a good indicator of process maturity. The whole customization process drains out a lot of time and money, and by the time the solution goes live, it changes more than 80 percent. Microsoft solutions on the other hand can go live with very few customizations, compatibility and ready integration with many other infrastructure and communication related components. That too, spending half the money and time."
Though the perception cannot be changed overnight, the 2000 founded STPL Global engages with mid market companies, where more often, the decision makers are end users themselves, or companies that are unable to accommodate the unreasonable costs behind implementing solutions other than Microsoft. STPL Global has experts from extensive industry verticals like Manufacturing, Trading, Banking- Finance -Payments and Education. With specialist development teams on all Microsoft technologies, the company has developed fantastic solutions and components for different Industry verticals. Its project managers who are PMP/Prince 2 certified always ensure quick turnarounds and deliveries of the projects.
Customer Satisfaction; the Only Reason and Purpose
Being a full capability service provider, STPL has been consulting large enterprises and SME's on global best practices to implement technology that either create new revenue streams for clients or drive adequate savings to fuel their growth. As a customer centric company, STPL aligns its own goals with that of its clients and attempts to go beyond any extent to help them meet their objectives. Being proud of STPL's perseverance to its customers and a genuine endeavor to enable their businesses, Palash reveals, "I fail to recollect even a single customer whom we have let down. The worst that has happened so far is that we have delayed few project deliveries since we accommodated many out of scope demands from our customers. However, we have never left them half way, even if it meant delivering their expectations at a cost."
Having operations spread across half of the world from Asia to Middle East to Africa with offices in Nigeria, Hyderabad and Dubai, STPL is a preferred choice of companies that operate in multiple geographies. It not only boasts of its domain knowledge and technical expertise but also the local business flair that helps STPL to address clients' needs in a glocalized way. Over the years, it has served clients as their trusted technology and solution advisors, helping them automate their processes using Microsoft Technologies, adopt Microsoft Cloud solutions, automate manufacturing processes, inventory management, Payroll & HR, building unified communication systems and so on. Some of the revered names in STPL's clientele basket include Watanmal Group, Chicason Group, Trition Group, Far East Mercantile Group, Westafco, United Bank for Africa amongst others.
Behind Every Successful Company is a Competent Team
STPL nurtures a culture where walls or hierarchical structures have no place, even the CEO is approachable to an intern. The organization encourages every employee to enjoy the liberty along with applicable responsibility. It uses modern automation technologies in its daily operations that thrill employees and keep them updated, informed and motivated. A high level of transparency and clear communication helps them realize their roles and responsibilities better.
Furthermore, the company's project management systems are integrated with its CRM systems through which the clients get to know real time information on project progress. "Our project managers are both worried as well as relaxed since they need not repeat reporting," adds Palash. He further explains that these systems have helped the employees to overcome performance pressures based on biased managerial opinions. Since all KPIs are transparent and measurable, growth is an impediment to only non-performers.
Reinforcing the Permanence of Change
STPL Global is adapting to pace of the market change and demand. The company is putting significant efforts in building competencies and creating expertise around the Cloud space. With a proficient team at place and an enhanced partnership with Microsoft, STPL enjoys the best position to deliver solution deployment on cloud, cloud security and cloud performance monitoring amongst others. Along with that, the organization continues to innovate and develop disruptive and user friendly products for focus verticals based on Microsoft technologies.
The Journey Continues
With sustained focus on Cloud and other emerging technologies, STPL Global is geared up to improve its service capabilities around Microsoft and envisions being recognized among the best software manufacturers in building user-friendly solutions for verticals it is experienced in. "We see ourselves expanding into new frontiers like Russia and Latin America in the coming year, and radically improve our market penetration in India," concludes Palash.
