ERP Insights >> Magazine >> June - 2015 issue
astTECS: Leading the Open Source IP PBX Revolution
Author : Pankaj Kundwani
Tuesday, June 16, 2015
Puravankara Projects Ltd, one of India's leading construction companies, has been zealously engaging into customer interactions that include multi-directional communications, enquiries, bookings, rigorous telemarketing as well as collecting feedbacks. But this real estate giant once witnessed a stumbling block to manage its extensive network resulted by increase in the volume of call traffic. The company was facing constant failures due to technical glitches that eventually led to deteriorating levels of customer satisfaction and business productivity. Coming as the savior, astTECS, a Bengaluru based enterprise telecom company helped Puravankara in replacing its legacy business applications with a more efficient solution, supporting its back-end contact center operations. astTECS implemented its solutions built on the open source Asterisk platform which enabled the client to reach out to its customers more proactively and address their concerns at the speed of light.
Founded in 2009, astTECS has deployed many such innovative solutions for well known organizations like Dell, Airtel, Vodafone, TATA, Sobha Developers, Puravankara, Aratt amongst many others. The ISO 9001:2008 company covers the entire gamut of communication needs of an enterprise, being a one-stop-shop for IP PBX, Call Center, Video Conferencing, Voice Logger and IVR Systems. It also offers the best open source product - Vicidial for contact centers, which is also the most installed product world-wide. \"Imagine a typical contact center where an agent makes hundreds of calls each day reaching out to customers to sell, persuade, solve their problems and ensure their satisfaction. While this seems to be a tiring routine, if done manually, becomes a headache. We offer multiple range of products to make this an easy affair and our solutions are scalable from 10 to 1000 seats," says Devasia Kurian, MD & CEO, astTECS.
As a telecom centric company, astTECS leverages open source technologies, working together with partners globally to create specialized solutions for end customers. It implements innovative concepts like wireless offices, software based receptionist phones, mobile wifi, app based attendance systems and others chosen and put together as integrated solutions from different parts of the open source community. Reasoned to organization's knack in delivering solutions that meet the best industry standards, astTECS has served around 1000 clients across the globe in various verticals including BPO,real estate, hospitals, hotels and telecommunication since inception.
Having a vision to revolutionize the global telecom market with the open source Asterisk platform, astTECS has been making considerable investments in R&D in the open source domain. "We consider Asterisk as the 'Future of Telephony'. We leverage open source platforms that enables us to deliver solutions that are feature rich, extremely versatile, flexible, customizable, scalable as well as very cost-effective," adds Devasia. Growing at a rate of over 50 percent year on year, astTECS aggressively looks forward to global expansion of its partner network. It sees a great future for open source technologies with government's 'Make in India' initiative and envisions emerging as the Red Hat of India in times to come.
astTECS: Leading the Open Source IP PBX Revolution
Author : Pankaj Kundwani
Tuesday, June 16, 2015
Puravankara Projects Ltd, one of India's leading construction companies, has been zealously engaging into customer interactions that include multi-directional communications, enquiries, bookings, rigorous telemarketing as well as collecting feedbacks. But this real estate giant once witnessed a stumbling block to manage its extensive network resulted by increase in the volume of call traffic. The company was facing constant failures due to technical glitches that eventually led to deteriorating levels of customer satisfaction and business productivity. Coming as the savior, astTECS, a Bengaluru based enterprise telecom company helped Puravankara in replacing its legacy business applications with a more efficient solution, supporting its back-end contact center operations. astTECS implemented its solutions built on the open source Asterisk platform which enabled the client to reach out to its customers more proactively and address their concerns at the speed of light.
Founded in 2009, astTECS has deployed many such innovative solutions for well known organizations like Dell, Airtel, Vodafone, TATA, Sobha Developers, Puravankara, Aratt amongst many others. The ISO 9001:2008 company covers the entire gamut of communication needs of an enterprise, being a one-stop-shop for IP PBX, Call Center, Video Conferencing, Voice Logger and IVR Systems. It also offers the best open source product - Vicidial for contact centers, which is also the most installed product world-wide. \"Imagine a typical contact center where an agent makes hundreds of calls each day reaching out to customers to sell, persuade, solve their problems and ensure their satisfaction. While this seems to be a tiring routine, if done manually, becomes a headache. We offer multiple range of products to make this an easy affair and our solutions are scalable from 10 to 1000 seats," says Devasia Kurian, MD & CEO, astTECS.
As a telecom centric company, astTECS leverages open source technologies, working together with partners globally to create specialized solutions for end customers. It implements innovative concepts like wireless offices, software based receptionist phones, mobile wifi, app based attendance systems and others chosen and put together as integrated solutions from different parts of the open source community. Reasoned to organization's knack in delivering solutions that meet the best industry standards, astTECS has served around 1000 clients across the globe in various verticals including BPO,real estate, hospitals, hotels and telecommunication since inception.
Having a vision to revolutionize the global telecom market with the open source Asterisk platform, astTECS has been making considerable investments in R&D in the open source domain. "We consider Asterisk as the 'Future of Telephony'. We leverage open source platforms that enables us to deliver solutions that are feature rich, extremely versatile, flexible, customizable, scalable as well as very cost-effective," adds Devasia. Growing at a rate of over 50 percent year on year, astTECS aggressively looks forward to global expansion of its partner network. It sees a great future for open source technologies with government's 'Make in India' initiative and envisions emerging as the Red Hat of India in times to come.
Founded in 2009, astTECS has deployed many such innovative solutions for well known organizations like Dell, Airtel, Vodafone, TATA, Sobha Developers, Puravankara, Aratt amongst many others. The ISO 9001:2008 company covers the entire gamut of communication needs of an enterprise, being a one-stop-shop for IP PBX, Call Center, Video Conferencing, Voice Logger and IVR Systems. It also offers the best open source product - Vicidial for contact centers, which is also the most installed product world-wide. \"Imagine a typical contact center where an agent makes hundreds of calls each day reaching out to customers to sell, persuade, solve their problems and ensure their satisfaction. While this seems to be a tiring routine, if done manually, becomes a headache. We offer multiple range of products to make this an easy affair and our solutions are scalable from 10 to 1000 seats," says Devasia Kurian, MD & CEO, astTECS.
As a telecom centric company, astTECS leverages open source technologies, working together with partners globally to create specialized solutions for end customers. It implements innovative concepts like wireless offices, software based receptionist phones, mobile wifi, app based attendance systems and others chosen and put together as integrated solutions from different parts of the open source community. Reasoned to organization's knack in delivering solutions that meet the best industry standards, astTECS has served around 1000 clients across the globe in various verticals including BPO,real estate, hospitals, hotels and telecommunication since inception.
Having a vision to revolutionize the global telecom market with the open source Asterisk platform, astTECS has been making considerable investments in R&D in the open source domain. "We consider Asterisk as the 'Future of Telephony'. We leverage open source platforms that enables us to deliver solutions that are feature rich, extremely versatile, flexible, customizable, scalable as well as very cost-effective," adds Devasia. Growing at a rate of over 50 percent year on year, astTECS aggressively looks forward to global expansion of its partner network. It sees a great future for open source technologies with government's 'Make in India' initiative and envisions emerging as the Red Hat of India in times to come.
