| |June 201819IT Service Delivery Models Evolving with BusinessIn the past several years the typical IT service delivery model has been undergoing a slow and steady makeover. Look at infrastruc-ture as an example of this transformation. Just a few years ago, IT's approach to setting up a world class infrastructure meant massive capital investment in data centers, networking, and storage and compute gear. These environments can now be hosted and setup as a service. Infra-structure shouldn't be an exercise in rolling a boulder up a hill because you can.This basic transformation to cloud or computing via services has in turn, forced IT teams to look internally and contemplate the new skill sets they need to support the business. Where you were once worried about optimizing storage arrays you are now managing a vendor who does this for you. You are less concerned with being able to fix something and more concerned with the SLA you have with vendors to accomplish the same thing. Science can be an aimless blade at times and we, the purveyors of technology, can also be its victims. With change comes opportunity and who knows that better than technologists.As technologists, we are breed on a steady diet of change. Learning is in our DNA and what we have to do to stay relevant. Evolve or devolve. Or as Red said to Andy in the Shawshank Redemption," Get busy living or get busy dying". Dramatics aside, it is our ability to change, create, destroy and recreate which makes us effective at our jobs. Technologists have to embrace the movement of the tide a bit and come up with ways to better service our businesses even as the service delivery models are changing under our feet. The infrastructure team of tomorrow may be filled with technologists with the words vendor or cloud somewhere in their title. And the super geek folks who can not embrace this will have to go work at Amazon or Rackspace.Todd LarsonCIO INSIGHTSBy Todd Larson, CIO, Sentinel Benefits & Financial GroupFounded in 1987, Sentinel Benefits & Financial Group is a single resource to manage all employee benefits. Providing Wealth Planning and Life Planning services to clients across the globe, company has been in the market forefront for more than two decades.
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